“The long-tenured engineers in our location have been working with us for years. They are well acquainted with our infrastructure. It is extremely helpful to not have to break in a new engineer every time there is turnover. These familiar faces provide quality, consistent work…every time”
IT Maintenance
Service IT Direct is a high-performance low-cost IT support company that delivers
incredible value to our customers. Our solutions are comprehensive and 100% reliable.
For more information, speak with your
Service IT Direct Representative
Service IT Direct Representative
Enterprise Field Engineers
We hire only the best Enterprise level 3 hardware and software Engineers directly from the OEMs.
Parts
We give our Field Engineers ALL the parts necessary, so no matter what may fail we have a fully tested replacement in stock.
SERVICE IT DIRECT
Command Center
Cloud Security
Servers
Smart HandzTM
Storage
Software Support
Service Levels
Network
Command Center
Our support management system is considered one of the best in the industry by Gartner.
Cloud Security
We utilize the latest and most effective security tools to protect you from ransomware and phishing attacks. We will also provide your users with current information to add to your security training programs.
Servers
We support HP, IBM AS400, Dell, Cisco, Fujitsu, Sun/Oracle, Lenovo, DEC Alpha, VAX, and PDP.
Smart HandzTM
We use your employees as our hands and through video technology we can support the most complex of issues and cut your support costs up to 90%.
Storage
We support NetApp, HP, IBM, Dell EMC, STK, Hitachi, 3 Par, Nimble, Lefthand, Extreme I/O, Spectra, Falconstor. Purestorage, and Dot-Hill
Software Support
We support HPE, AIX, Open VMS, Red Hat, Solaris, Vmware, MS, IOS, and MACPurestorage, and Dot-Hill.
Service Levels
We offer standard SLAs as well as flexible options.
Network
We support Cisco, Juniper, Brocade, Procurve, Fortinet, and Foundry F5.
SERVICE IT DIRECT
Command Center
Our support management system is considered one of the best in the industry by Gartner.
Cloud Security
We utilize the latest and most effective security tools to protect you from ransomware and phishing attacks. We will also provide your users with current information to add to your security training programs.
Servers
We support HP, IBM AS400, Dell, Cisco, Fujitsu, Sun/Oracle, Lenovo, DEC Alpha, VAX, and PDP.
Smart HandzTM
We use your employees as our hands and through video technology we can support the most complex of issues and cut your support costs up to 90%.
Storage
We support NetApp, HP, IBM, Dell EMC, STK, Hitachi, 3 Par, Nimble, Lefthand, Extreme I/O, Spectra, Falconstor. Purestorage, and Dot-Hill
Software Support
We support HPE, AIX, Open VMS, Red Hat, Solaris, Vmware, MS, IOS, and MACPurestorage, and Dot-Hill.
Service Levels
We offer standard SLAs as well as flexible options.
Network
We support Cisco, Juniper, Brocade, Procurve, Fortinet, and Foundry F5.
Testimonials
Dan Lepine -
IT Manager
Epicor Software Division
Bryan Dupre -
VP Software Dev.
Acadiana Computer Systems Inc
“Service IT Direct provides a feeling of “personal” service and a great price with a comprehensive knowledge of our hardware and software needs. I have no regrets. They provide a level of confidence that we “matter” and will be afforded the proper attention when required”
Jason Johns -
SR. System Admin
Samsung
“Service IT Direct excels at supporting the systems we have. The engineers they send out are assigned to you so you know who is working on your systems, and they know what they’re doing. Service IT Direct hires knowledge and experience.”