Source Direct is a comprehensive IT systems maintenance and management firm that provides end-users with the onsite support, components, and expertise needed to keep mission-critical server systems up and running. Since our establishment in 1989, in response to what we saw as a growing lack of concern and focus by OEMs, resellers, and customer technical support providers for their customers, Source Direct has pushed forward with the crazy notion that customers’ needs should be the first and only driver of any OEM or third-party maintenance provider to the IT industry. Our philosophy is to serve only the best interests of our customers – period.
We have taken this concept to extremes to fulfill our mission. Our onsite support and staff engineers are hand-picked and hired directly from the OEMs. Through innovative purchasing arrangements, we can supply hardware to clients at prices below those of a reseller. We put our team inside your facility to learn your IT staff and systems inside and out, so we can respond immediately to resolve any crisis. Our full-scale portfolio of offerings includes hardware support services, software support services, IT equipment maintenance, remote system monitoring and onsite support, and disaster recovery support.
Our hardware support services are second-to-none. Unlike most OEMs and maintenance providers, who locally stock only a few of the most critical parts likely to fail, we stock 100 percent of the parts locally needed to keep your system running. And we ensure they will work when they reach your facility, because they have all been run through a complete checkout process before we put them on our shelves.
In the arena of software support, we provide a single point of contact for your IT team. Your software engineer will know your onsite support staff’s strengths and weaknesses as well as your operating software and applications. This engineer also will be available to assist you around-the-clock, whether you’re upgrading software, installing a patch, testing a new application, or recovering from a disaster. Having this expert available frees up your IT staff to focus on other strategic business issues, while we monitor the health of your system.
Source Direct also offers many other services for businesses, including disaster recovery, remote IT equipment maintenance and management, and data backups. Our remote monitoring and management services watch your entire system 24 hours a day. We can find and fix a problem before it affects your business. Our managed backup services range from monitoring your internal backups, to providing a team of our onsite support experts to perform system backups for you, to replicating all of your data through a remote server backup. The last option also ties into our disaster recovery services, which can have replacement hardware on your site and have you up and running in as little as 12 hours after a catastrophe.
Source Direct specializes in IBM, Sun, and HP servers and software, and most SW products on several platforms. We provide onsite and remote support services to our customers so we can respond every time help is needed, from replacement parts to disaster recovery. We have the most knowledge system experts in the business, and you are our only priority. Source Direct can make a difference for your business. Visit SourceDirect for a complete a complete listing of program offerings from Source Direct for IT systems maintenance and support or call (877) 853-6947.
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