One of the biggest questions a mid-to-large-sized company that uses the IBM/AIX platform often needs to address is whether or not to hire an outside IT services company for maintenance and support. This is especially tricky for companies that already have a small IT department. Why pay for services when you’re already paying salaried employees to do the same thing? Here are a few advantages to using a vendor to supplement your small IT team:
Expertise in IBM/AIX Maintenance and Support
IBM/AIX is a more complicated operating system than some of the more basic platforms, like UNIX. Your tech team may know a little bit about a lot of programming languages, but it’s better to outsource a company that specializes in this operating system. With a vendor, you will have a whole team of people dedicated to maintaining your operating system and software, rather than one person that likely doesn’t have the depth of knowledge or experience.
Distraction-Free Support
Your IT team is awesome! However, the IT department often gets dumped with anything and everything “computer oriented.” This includes hardware, software, networking, internet connectivity, “wheels of death,” etc. When they are troubleshooting hardware or fixing a printer for your office and employees, they are not dedicated to keeping your operating system up and running.
24/7 Access
Chances are, you do not pay any of your employees to be on call 24/7. If you do, you know how expensive it is to pay for overtime. If your system goes down after your tech team has clocked out, you have to wait until they return the next day to troubleshoot your issues. Many IT support companies offer 24/7 support via the phone. If you find a local support team, often they will even come out after hours for on-site support.
Save Money
There is a lot of overhead in keeping an employee, from training (they will need IT certifications) to vacation and insurance, to the office space you rent. Even if you already have a few IT people on staff, getting them the correct training and certifications is expensive and gaining years of expertise takes, well, years. Outsourcing often ends up being cheaper in the long run and gets you more expertise for your money.
The team at Service IT Direct has been providing IBM/AIX maintenance and support to Fortune 100 companies since 1989. Let them help you with IT solutions for less. Call 888-596-4720 or visit us online at serviceitdirect.com for more information!
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