Reach out to find out more!

Extend support with Service IT Direct. Our team of support engineers and DBAs has over 30 years of experience with the Teradata Platform. Come learn why we are trusted by Fortune 500 companies with their enterprise support for Teradata.

• Expertise: All level 3 engineers boast over 10 years of experience in providing customer support for Teradata.
• Whole-system Support: 30% of Teradata tickets are related to complex system software/configuration issues, beyond hardware faults. Service IT Direct offers comprehensive support covering both hardware and system software with every contract.
• History: Service IT's Team is unparalleled in supporting more enterprise data warehouses globally, with trust from customers across more than a dozen countries for mission-critical appliance support.
• Quality: Achieving a global average response time of 11 minutes and a 100% ticket closure rate, we ensure reliable and efficient support whenever needed.
• Always Available: Our "follow the sun" support model operates 24x7x365, ensuring constant assistance for all our managed services customers, anytime, anywhere.
• Flexible Contract Terms: We offer a rapid 4-hour or next-business-day response SLA for on-site support, complete with hardware replacement. Our SD Engineered Systems experts are ready to support remotely, ensuring minimal downtime and optimal performance.