Software Maintenance Services
HP- UX | AIX | Linux | Oracle Solaris | OpenVMS
HP-UX Support
How it works?
Whether you use your HP-UX to run your organization, handle specialized tasks, or are simply required to keep them around for regulatory reasons, we understand that maintaining your HP-UX environment is important. However, between replacing system administrators who have retired or moved on, hiring in a competitive IT labor market, and budgets that make it difficult to justify hiring full time system administrators, we understand that this can be challenging. Good news! Service IT Direct can help with our HP-UX System Administration Support. Our professional team has decades of experience, and specific knowledge with HP-UX 10.2, all the way up to the very latest release
(11i v3).
System Administration and Proactive System Monitoring
- Remote System Administration
We can remotely perform a comprehensive list of standard system administration tasks to supplement your staff, or if needed, in lieu of your staff.
- Proactive System Monitoring Performed At Your Desired Frequency
We can remotely perform a comprehensive set of proactive system checks to ensure your
systems are properly managed, secure & operational.
Security
Security is a top priority in today's digital landscape. Service IT Direct conducts thorough security scans to identify common misconfiguration vulnerabilities and recommends measures to enhance the system's overall security posture.
HP-UX 24x7 Telephone Support
- We’re An Extension Of Your Team
Service IT Direct OS Support comes included and we’re available to you 24x7x365 with your choice of a 1, 2 or 4 hour response which enables Direct Connect to Experts support, bypassing scripted level 1 and 2 support personnel for quick answers, project advice, ad-hoc requests,
break/fix and of course our specialty, resolving your most mission-critical and complex Sev 1 issues, with ease.
- Flexible Consulting Hours
- Flexible & Refillable Consulting Hours
We understand that unexpected, unplanned ad-hoc system needs arise and our RSAsm service is prepared for them. Service IT Direct's RSAscomes with a standard block of (10) Consulting hours a month, which can be refilled throughout the year for needs outside of the standard RSAtasks, enabling you with the scalability and flexibility you need in a system manager.
IBM AIX
Software Maintenance
AIX support services with experienced techs can be difficult to obtain, and when you do find support, the cost is prohibitive. By continuously supporting AIX systems from early PowerPC©,POWER5©, and POWER6© to current releases, we can help you maximize your ROI.
AIX Phone Support
-Phone lines are available 24x7, LPAR & DLPAR configuration and support, crytographic system support, JFS and JFS2 support, and much more!
- AIX Hardware Support
-Single point of contact for hardware support
- AIX Managed Services
- Customizable Remote System Administration, user management and provisioning on demand, hosting
- AIX System Monitoring
- Remote System Monitoring, Online System Monitoring
AIX Patching
- SERVICE IT DIRECT can provide internally sourced, non-IBM patches for vulnerable or broken network services and other AIX issues.
- Contact us now to get a unique menu of consulting services. You'll be glad you did!
- Customized Consulting
- Logical Volume Manager configuration and management, WPARs, DLPARs and PowerVM implementation, TOPAS capacity planning, etc.
- Storage
- SAN migrations, storage performance, storage redundancy review
- Security
- C2 security and AIX's enhanced user security & PAM, security audit, intrusion recovery, security readiness review, regulatory security implementations.
AIX Training
- AIX training at SERVICE IT DIRECT is laser focused on systems administration. Time is money and you can save both by enrolling in our three AIX classes. You will go from beginner to advanced with AIX training focused on technical learning without a sales pitch for products or classes you don't need. We concentrate on operational learning to give you solid and real situational training that will make you effective on the job and give you new productive abilities. You will learn to take full advantage of AIX's features, plus features which are completely
undocumented, yet highly used by IBM.- AIX100 – AIX Fundamentals
- AIX210 – AIX System Administration
- AIX220 – AIX Advanced System Administration
- The key to SERVICE IT DIRECT Group's quality training is our instructors; all our courses are delivered by senior level instructors who bring valuable, real-world experience to the classroom, which makes for increased applicability of your newly gained knowledge in your own real life situations. This, along with the written course material, will be valuable assets in the future!
Linux Support
Software Maintenance
Which distribution of Linux do you use? Red Hat, CentOS, SuSE, Debian, Ubuntu, Slackware, Archlinux, or Fedora Linux? Is it an End of Life version? Regardless of which distribution of Linux you use, or it’s age, our professionally certified Linux team has the technical skills and experience
to support your environment.
Linux Support
• Linux Phone Support
Logical Volume Manager support, file system support for Ext, XFS, and BTRFS, Veritas Cluster Suite©, and Red Hat Cluster Suite©, virtualization inter operation support for KVM, Xen©, VMware™, OpenVZ, LXC©, and Docker©, and much more!
• Linux Hardware Support
We provide the highest level of hardware support with Level 3 techs., so let us handle the details.
• Linux Managed Services
Linux Patching
SERVICE IT DIRECT can provide internally sourced, non-vendor patches for vulnerable or broken network services and other Linux issues.
Linux Consulting
You will be happy that you called SERVICE IT DIRECT's expert staff for your Linux consulting needs. Explore the services we can provide, and know that we can customize any of the services to fit your needs.
• Customized Consulting
• Kernel tuning for performance and stability, networking configuration, porting and packaging Software, and much more!
• Storage
• Storage multipathing with multipathd and tools like EMC Powerpath
• Security
Linux Training
• Course Schedule
• Tracks
• Seminars
• Delivery Options
Sun / Oracle
Software Maintenance
Oracle Solaris Support
-We use a comprehensive call-tracking system to document and monitor the progress of each call, from first contact through resolution.
-Oracle Solaris Phone Support OS problem determination, legacy support for SunOS, Solstice Disk Suite (SDS) and Solstice
Volume Manager (SVM) support, zones and LDOM configuration and support, and much more!
- Oracle Solaris Hardware Support
Level 3 Engineer - Single point of contact for hardware support
-Oracle Solaris Managed Services
Remote System Administration, patch analysis, hosting
-Oracle Solaris System Monitoring
Oracle Solaris Patching
SERVICE IT DIRECT can provide internally sourced, non-Oracle patches for vulnerable or broken network services and other Solaris issues.
Oracle Solaris Consulting
You will be happy that you called SERVICE IT DIRECT's expert staff for your Oracle Solaris consulting needs. Explore the services we can provide, and know that we can customize any of the services to fit your needs.
-Customized Consulting
Tuning and capacity planning, ZFS operations, Samba integration of Solaris file shares with Windows, installation assistance, e-mail and corporate messaging, scripting & software development, and much more!
-Storage
Solstice Volume Manager & Disk Suite
-Security
TSEC C2 security and Oracle Solaris's enhanced user security & PAM
Oracle Solaris Training
Oracle Solaris training at SERVICE IT DIRECT is laser focused on systems administration. Time is money and you can save both by enrolling in our Oracle Solaris classes. We concentrate on operational learning to give you solid and real situational training that will make you effective on the job and give you new productive abilities.
SOL100 – Oracle Solaris Fundamentals
SOL210 – Oracle Solaris System Administration
OpenVMS
Software Maintenance
Here’s What You Need to Know About OpenVMS Maintenance
If you run an enterprise level business, you’re probably familiar with OpenVMS maintenance. Whether you need it for email servers, critical applications, or databases, OpenVMS is an old friend that you really can’t do without–even though it just quietly operates in the background.
What is OpenVMS?
Basically, OpenVMS is a high-end operating system (OS) because of its adaptability during disaster recovery, high level of security, and transaction and batch processing. OpenVMS maintenance can be performed without disrupting the regular workflow of a large company.
VMS Software Inc. still owns the rights to OpenVMS software, and VSI is also the only developer (courtesy of HP)–contrary to what the name may imply, OpenVMS is not an open-source software program, although rights can be purchased. The latest release of OpenVMS was on Sept. 23, 2016.
What About This Software Makes OpenVMS Maintenance Easier?
“Clustering” was one of OpenVMS’s original features that made it so appealing to enterprise size companies. What’s the benefit of cluster configuration in regard to OpenVMS maintenance? First off, you can perform rolling upgrades on the operating system, rather than upgrading the whole thing at once.
Secondly, files can be accessed by multiple cluster nodes at the same time–an obvious benefit for large companies with several departments trying to access the same disk.
Security is another benefit of OpenVMS, due in part to a broad range of modifiers (including resource and subsystem modifiers). Other features that set OpenVMS apart at the time of its conception is its batch processing and transaction processing.
Where Does That Leave OpenVMS Maintenance Today?
If you haven’t switched to a more modern system like Windows NT, and if you are still using OpenVMS for critical applications, mail servers, or workflow monitoring, you might need support and/or maintenance.
Our team includes knowledgeable OpenVMS experts who would love to keep your virtual memory system running at its best. Give us a call at (888) 596-4720 to learn more.