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Privacy Policy for Service IT Direct

Effective Date: [1-1-2025]
Last Updated: [10-2-2025]

At Service IT Direct, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, request support, download our materials (such as the HP-UX Survival Guide), or engage with our third-party data center services.

1. Who We Are

Service IT Direct is a third-party IT support provider that specializes in maintaining and servicing legacy data center hardware and enterprise systems, including HP-UX, PA-RISC, Itanium, and other end-of-life platforms. Our website address is: https://www.serviceitdirect.com

2. Information We Collect

We collect the following types of information through our website and services:

a. Personal Information You Provide

  • Name, email address, and phone number (e.g., via contact forms, quote requests, downloadable guide access)

  • Company name

  • Hardware inventory lists or system details provided for support evaluation

b. Automatically Collected Information

  • Browser type, device type

  • Pages visited and time spent on our website (via cookies and analytics tools)

c. Cookies & Tracking

We use cookies to improve your experience and to understand how our site is used. You may disable cookies in your browser, but this could affect website functionality.

3. How We Use Your Information

Your information is used to:

  • Respond to inquiries or support requests

  • Provide quotes and proposals for third-party data center services

  • Send downloadable resources, such as guides or whitepapers

  • Communicate service updates, promotions, or educational content (you can opt out anytime)

  • Improve website performance and user experience

We do not sell, rent, or trade your personal information with third parties.

4. Data Security

We implement technical and organizational measures to protect your data, including:

  • HTTPS encryption on our website

  • Role-based access control to internal systems

  • Secure storage of hardware lists and support data

5. Your Rights

Depending on your location, you may have rights to:

  • Request access to the data we hold

  • Request correction or deletion of your data

  • Opt-out of marketing emails at any time