Source Direct, a leading provider of onsite support and maintenance services for the IT industry, recently launched its revamped website with a focus on customer service. The company determined a new site design and emphasis was necessary to facilitate business as the company expands its client base and customer offerings. Source Direct has been in business since 1989, and is a rapidly growing IT support maintenance services company. Source Direct is excited to celebrate 25 years of IT service excellence in 2014.
According to Mike Roberts, CEO of Source Direct, the need to “create a more educational and interactive website,” has been present for some time, and the new SourceDirect.com site is intended to provide for just those needs. The new website provides customers the ability to obtain real-time IT support through a remote login, and offers free consultations to prospective clients interested in the onsite support and remote monitoring capabilities offered by Source Direct. “It remains a top priority to give our clients the utmost customer service,” Roberts said.
The third-party IT support maintenance services offered by Source Direct include managed backups, disaster recovery options, hardware replacement, and onsite support and remote equipment monitoring services, among others. Source Direct offers its clients a risk-free, low-cost alternative to traditional OEM models of obtaining, implementing, servicing, and managing IT infrastructure. A unique stance of putting the customer first and foremost has earned Source Direct a reputation as an industry leader, and they list Fortune 1000 companies globally as customers of their onsite support and IT maintenance service programs.
Source Direct recruits and hires only the best and brightest engineers and technicians, and each has specialized knowledge of particular OEM systems and hardware. The cumulative buying power of their clients allows them to obtain the best pricing in the industry on hardware, better than both resellers and authorized agents. They offer remote monitoring capabilities to ensure the soundness of customers’ critical IT systems around the clock, disaster recovery services to get clients back up and running in as few as 12 hours after an event, 100 percent hardware component replacement from local on-the-shelf facilities, and onsite support teams of hardware and software engineers who learn the systems and clients’ capabilities inside and out.
– See more at: https://serviceitdirect.com/blog/it-service-company-redesigns-website-touts-onsite-support-services#sthash.ErmBjQIi.dpuf