Here’s Why Third-Party HP Hardware Support Matters

By User

HP Hardware SupportWhy would a company need HP hardware support from a third party? Why wouldn’t that company just maintain its own hardware and then replace it when the time comes?

It’s just not that simple.

If you have an unlimited budget to jump to the next hardware release as soon as your current warranty ends, then go for it.

If you have technicians at the office or on-call 24/7, 365 days of the year, then go for it. If you don’t, then you’d better consider a third-party (hint: there is a reason why third-party HP hardware support is a continually growing niche in the industry).

According to Matt St. Jean, companies initially began to reevaluate the way they treated their hardware during the recession of 2008. OEMs, or original equipment manufacturers, will end their support of a product at a certain time. Think of it like a car warranty.

The problem with hardware is that the OEMs set up this system because they want you to buy the newest version. It would be like you needing to buy a new car when the warranty expires. As you can imagine, many companies during the recession couldn’t keep up with those demands and had to find a way to squeeze more life out of their existing hardware.

That’s where the third party HP hardware support providers stepped in.

Making Existing Hardware Last Longer
Companies need help in making their hardware last longer and guidance to save money. Sure, it may be easier to simply buy the new edition or update each time, but there’s always that nagging thing called “profitability.” Companies need to get the best ROI possible on their hardware. Third party services are able to provide regular reports on how the equipment is doing and they can offer advice on preventative maintenance.

Technicians Were OEM Trained
People started leaving the Original Equipment Manufacturers to consult with 3rd-party support vendors. This allows them to give companies the best possible advice without feeling obligated to “upsell” to the newest release of the hardware.

Technicians On-Call 24 Hours a Day – No More Down Time!
Most companies can not afford to have 24-hour support staff. As a result, what do you do when things go wrong? That’s just one of the many benefits of a third-party service provider.

If you have any questions about HP hardware support, or if you’re still on the fence about 3rd-party support, call Service IT Direct at 888-596-4720. We want to hear from you!

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