Enterprise Field Engineers
We hire only the best Enterprise level 3 Engineers hardware and software Engineers directly from the OEMs.
IT Maintenance
Service IT Direct is a high-performance low-cost
IT support company that delivers incredible value
to our customers.
Our solutions are comprehensive and 100% reliable.
Parts
We give our field Engineers ALL the parts necessary to make the repair, so no matter what may fail, we have a fully tested replacement of parts in stock.
Command Center
Our ticketing and Enterprise Support Portal (ESP) management system is considered one of the best in the industry by Gartner.
Servers
We support HP, HPE, IBM, Dell, Cisco, Fujitsu, Sun/Oracle, Lenovo, DEC Alpha, VAX, and PDP.
Storage
We support NetApp, HP, HPE, IBM, Dell EMC, STK, Hitachi, 3 Par, Nimble, Lefthand, Extreme I/O, Spectra, Falconstor. Purestorage, and Dot-Hill
Network
We support Cisco, Juniper, Brocade, Procurve, Fortinet, and Foundry F5.
Software Support
We support HPE, AIX, Open VMS, Red Hat, Solaris, Vmware, MS, IOS, and MACPurestorage, and Dot-Hill.
Smart Handz TM
We use your employees as our hands and through video technology we can support the most complex of issues and cut your support costs up to 90%.
Service Levels
We offer standard Service Level Agreements (SLA) – 24×7, Same Day, Next Business Day, as well as flexible option to meet your needs.
Cloud Security
We utilize the latest and most effective security tools to protect you from ransomware and phishing attacks. We will also provide your users with current information to add to your security training programs.