Eliminate Risks with Proven Hardware Support Services

Source Direct is committed to ensuring our hardware support services are second to none in the industry.  We understand the criticality of our customers’ IT systems and environment, and have the knowledge, capabilities, team, and equipment to eliminate the risks associated with hardware failure.  Our field engineers take the time to learn the clients’ hardware inside and out, and when an issue arises, we have all of the necessary spare parts stocked locally, pretested and ready to go for rapid response and resolution.  Our hardware support services also include the ability to provide new equipment at prices equivalent to, or better than, resellers.  

Hardware Support Services Offered by Source Direct

Clients that contract with Source Direct can expect the following benefits from the hardware support services we provide: 

Support:  We provide our clients with senior-level field support engineers who are customer focused and ready to respond immediately to begin repairs when a problem is discovered.  Clients get a single point of contact for all of their hardware issues, backed by the technical support services of an expert team of specialists with in-depth knowledge of enterprise hardware. 

Parts:  All equipment under contract is supported with 100 percent of the needed spare parts stocked locally for rapid delivery.  To ensure that our hardware support services live up to the client’s expectations, all parts are pretested by our hardware engineers to make sure they will work when installed.  

Procurement services:  To ensure the best possible pricing on replacement components and new hardware, we developed a unique and effective buying strategy.  We break down all the system requirements to a component level and then shop our network of suppliers worldwide to get the best pricing and availability.  We then negotiate with that supplier to source all parts from a single location to reduce shipping costs.  The end result is the lowest possible price for the client, regardless of the manufacturer.   

Source Direct’s hardware support services are built around meeting customers’ needs, with a goal of eliminating the risk associated with unplanned or extended outages or downtime.  Having the most knowledgeable experts in the industry providing technical support services for clients’ IT infrastructure, field support engineers that understand the clients’ IT environment completely, spare parts that have been tested and placed on the shelf locally so they can be delivered quickly when needed, and the lowest prices possible on replacement parts and new equipment, positions us as an industry leader in third-party IT maintenance services.  All of our customers, regardless of size or service level, are treated the same – as our number one priority.  

For more information on how Source Direct can provide the most reliable and cost effective hardware support call 877.853.6947.

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Categories: Networking