Computer software-related problems can tie up your IT staff and halt your entire business. To prevent this from happening Service IT Direct employs a support model that provides only tier-4 senior-level support personnel to handle all your software support needs. We can provide you expert level support whether your organization uses HP, Sun, or IBM software.
You will receive a complete service portfolio including remote 24x7x365 computer software technical support, rapid problem resolution, and product usage advice for virtually all of your software products. Our Software Support Services will enable your IT organization to:
The key to our service are our senior-level Support Engineers, who take the time to gain an intimate understanding of your staff, their skill sets, and the software stack in your environment. Our Software Engineers also work in lock step with our Hardware Engineers to ensure even the most complex problems are resolved quickly in order to keep your IT operations functioning at peak efficiency.
When you partner with Service IT Direct you can have the confidence that we will be able to meet all of your software support needs. Our experienced, certified engineers will be responsive to your needs, building a relationship based on long-term trust with the ultimate aim of making your life easier. Our engineers understand compatibility issues that occur between operating systems and hardware, enabling you to overcome any mission-critical issues that might impact your IT environment.
If your software is not on the list above, please contact us to discuss our capabilities.
System Administration rock stars available to assist you 24x7x365.
Call 888-596-4720, or send us a message today.