We staff only the best hardware and software engineers hired directly from OEMs. We assign each client their own hardware and software support team. This team will get to know your people and your IT infrastructure intimately. We give our teams ALL the parts necessary, so no matter what may fail, we have a fully tested replacement in stock. Service IT Direct ensures that these IT service management teams are constantly successful by empowering them to do whatever it takes to get the customer back up and running in the shortest amount of time, period.