No level 1 technicians here.
Level 3 & 4 techs with 20 years experience.

IT Team page icon. Service IT Direct.

Our People

Our Experience Speaks Volumes.

To be the best, you have to employ the best. Our technical teams are comprised of the best and brightest in the industry. We only hire technical staff directly from the OEMs that they are to represent. Presently, our technical teams have an average of 20 years of OEM Customer Engineering experience in the field, before joining Service IT Direct. Our Field Engineers are Level 3 & 4 experts. Our competition provides less experienced cross-platform trained technicians who often have to escalate service calls in order to reach more experienced technicians for even basic IT hardware support calls. While this is definitely cheaper, it’s also much less effective. Who would you rather have on site when you are down?

Service IT Direct’s talented professionals are unmatched in the IT hardware support / software maintenance industry. Each engineer is hand-picked based on exceptional engineering qualifications, teamwork predisposition, and powerful interpersonal communication skills. At Service IT Direct, our service professionals are rewarded for delivering mission critical support and are given an unmatched opportunity to fulfill their highest aspirations to become the absolute best in the industry.

Our professionals are thought leaders, technical experts and high-performing achievers with the highest interpersonal skills and technical expertise.

The Service IT Direct Spirit of Service

We take pride in working hard to deliver outstanding results, both for our clients and our colleagues.

For these and many other reasons, we are consistently regarded by new hires as the ‘Best Place to Work’ and a ‘Best Place to Maintain Work/Life Balance.’ Our people are encouraged to work collaboratively, learn continuously, and contribute to a firm dedicated to the spirit of customer service. At Service IT Direct, our people perform with passion, consistency, and confidence to ensure enduring results for every one of our clients.

Built by experts

We are the best because we hire the best.
888-596-4720, or send us a message today.

Learn More


For more information call 888-596-4720, or send us a message, to speak with your Service IT Direct sales representative.

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